Emotional

Intelligence

Curriculum

 

​

INTRODUCTION:

Emotional Intelligence is the capacity to recognize and effectively manage emotions in ourselves and with others. Emotional intelligence increases our ability to make good decisions, build relationships, deal with stress, and cope with change.

Research has proven that our emotional intelligence (EQ) is more reliable in predicting success than our intelligence quotient (IQ). In this course, we explore the topic of EQ and how to develop our own EQ, thus increasing our success with our career and relationships both inside and outside of work.

​

OBJECTIVES:

• Identify the benefits of Emotional Intelligence

• Apply the LISTEN process in an everyday work situation

• Identify guidelines for delegating responsibility

• Apply guidelines for delegating responsibility

• Identify tools to stimulate creativity

​

OUTLINE:

• The Need For Emotional Intelligence

• What is Emotional Intelligence

• Why Emotional Intelligence is necessary for managers

• EQ & Managers

• When trust is lacking performance suffers

• Examples

• Types of EQ

• Working with people means working with Emotions

• Developing EI in the workplace

• Importance of Emotional Intelligence

• Components of Emotional Intelligence

• Probabilities:

• Sound decision-making

• Empathy

• Communication

• Influence

• Adaptability

• Self-management

• Self-awareness and accurate self-assessment

• Initiative

​

WHO SHOULD ATTEND:

Managers, team leaders, and project managers who want to apply the use of emotional intelligence to the organization's employees.